UnitedHealthcare has released a study describing the results of its myHealthcare Cost Estimator, and mobile version (Health4Me). The results are, perhaps, unusual. The report concludes that patients who used these tools chose higher quality providers. However, it did not report savings from using the tools. I also note that the report was finished on February 25, but only released to the public today.
As far back as 2009, this blog discussed a previous report on consumer-driven health plans published by UnitedHealthcare, in which it promoted very precise estimates of savings through such plans. The lack of such precise estimates for the price-transparency tool suggests it is not having the same effect. On the other hand, it is having an impact by leading patients to choose higher quality providers. This must be beneficial, or UnitedHealthcare would not have released the report, even with such a long delay! And over one million people have downloaded the online app, so there is clearly a lot of interest.
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