On everything that could be measured, the verdict is all thumbs up. The RAND Corporation found that less than half of patients seeking care in a retail clinic setting (39%) had a primary care physician. An estimated 16% to 27% (depending on location) of retail clinic patients were uninsured. Customers liked the convenience, low-cost, shorter wait times and transparent pricing. Many were dissatisfied with traditional primary care, and there is no evidence that the quality of care was lower than traditional primary care.
Still, the language of the report is full of caution, stressing “concerns” and “unanswered questions.” One wonders why? It was produced under contract for the Department of Health and Human Services.